Customer Survey Results

The customer satisfaction surveys are web-based surveys sent by Intuit to the QCommission customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
 
9.2     Overall Score
8.77     Ease of Use and Reliability
9.38     Technical Support and overall quality
9.45     Customer Willingness to Recommend
     
Total are based on:

Total answering each question Only qualified respondents are displayed

Segment definitions:   CellarStone, Inc.: (N=11)
     
Total are based on:

Total answering each question Only qualified respondents are displayed

Segment definitions:   CellarStone, Inc.: (N=11)
  QCommission Listing in Intuit Market Place  
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  Customer Survey Results  
 
[q1]  How many years have you been a QCommission user?
Total

N=10

Less than 1 year

1 year

2 years

3 years

4 years

Other (please specify):

Average

0%

10%

60%

10%

20%

 

2.40

 
[q7] Did you use any method of product support over the past 12 months?
Total

N=10

Yes

No

Don't know

100%

0%

 
 
[q2a]   From what you know, how would you rate the performance of QCommission on  the following attributes on a scale from 0 to 10 where "0" means  "unacceptable", "5" means "acceptable, and "10" means "outstanding".  Please  select N/A for items that are not applicable to you.  How would you rate  QCommission on ...
Averages
Total

8.72

Easy to find information about it when I am in the decision making process

Easy to install and set up for the first time

Easy to learn and start to use

Has the right features for my business

Reliable – works every time and never loses data

Integrates well with QuickBooks

8.64

8.36

7.73

9.18

9.00

9.56

 

Summary Table: Top 2

Easy to find information about it when I am in the decision making process

Easy to install and set up for the first time

Easy to learn and start to use

Has the right features for my business

Reliable – works every time and never loses data

Integrates well with QuickBooks

73%

36%

36%

73%

73%

89%

 

For "Easy to find information about it when I am in the decision making process"

Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

9%

0%

0%

0%

9%

9%

73%

27%

45%

 

8.64

 

For "Easy to install and set up for the first time"

Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

 

Average

0%

0%

0%

0%

0%

0%

0%

9%

9%

45%

36%

9%

27%

 
 

8.36

 

For "Easy to learn and start to use"

Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

18%

18%

0%

27%

36%

9%

27%

 

7.73

 

For "Has the right features for my business"

Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

0%

0%

0%

27%

73%

27%

45%

 

9.18

 

For "Reliable – works every time and never loses data"

Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

0%

9%

9%

9%

73%

18%

55%

 

9.00

 
For "Integrates well with QuickBooks"
Total

N=9

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

0%

0%

0%

11%

89%

22%

67%

 

9.56

 

[q2b]   From what you know, how would you rate the performance of QCommission on  the following attributes on a scale from 0 to 10 where "0" means  "unacceptable", "5" means "acceptable, and "10" means "outstanding".  Please  select N/A for items that are not applicable to you.  How would you rate  QCommission on ...

Averages

Total

9.38

Help is available in solving problems when I need it; either in the product, on the web or

through phone support

CellarStone, Inc. uses my personal and/or business information (e.g., address, phone number,

email address, etc.) in ways that are appropriate

Enables me to be more efficient and productive than other offerings on the market

Is high quality

Is good value

9.27

 
 

9.55

9.55

9.18

9.36

 

Summary Table: Top 2

Help is available in solving problems when I need it; either in the product, on the web or through phone support

CellarStone, Inc. uses my personal and/or business information (e.g., address, phone number, email address, etc.) in ways that are appropriate

Enables me to be more efficient and productive than other offerings on the market

Is high quality

Is good value

91%

91%

91%

82%

82%
 
For "Help is available in solving problems when I need it; either in the product, on the web or through phone support"
Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

9%

0%

0%

0%

91%

27%

64%

 

9.27

 

For "CellarStone, Inc. uses my personal and/or business information (e.g., address, phone number, email address, etc.) in ways that are appropriate"

Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

0%

0%

9%

0%

91%

18%

73%

 

9.55

 

For "Enables me to be more efficient and productive than other offerings on the market"

Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

0%

0%

9%

0%

91%

18%

73%

 

9.55

 
For "Is high quality"
Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

0%

0%

9%

9%

82%

36%

45%

 

9.18

 

For "Is good value"

Total

N=11

Bottom 2 (NET)

Unacceptable 0

1

2

3

4

Acceptable 5

6

7

8

Top 2 (NET)

9

Outstanding 10

N/A

Average

0%

0%

0%

0%

0%

0%

0%

0%

9%

9%

82%

18%

64%

 

9.36

 

[q2c] Please elaborate on any areas for improvement with regards to your relationship with CellarStone, Inc. and/or experience with the product (QCommission).

- "I am completely satisfied with my experience with QCommission."
 
- "Perhaps future releases could operate on a system other that access database tables to make it more user friendly. I would like the ability to point and click different variable prior to each payroll run. The setup wizard assumes that many factors will stay the same from week to week which is difficult when you are dealing with multiple reps, managers and products all with varying rates of compensation. Support is great however and I can usually find a work around and honestly could have taken more time to comment to developers on specific ways to improve."
 
- "I am completely satisfied with my experience with QCommission."
 
- "There service department is second to none."
 

[q3]   How likely are you to recommend QCommission to business colleagues or  someone else you know? Use a 0 to 10 scale, where "0" means "not at all likely" and "10" means "extremely likely".

Total

N=11

Bottom 2 (NET)

Not At All Likely 0

1

2

3

4

5

6

7

8

Top 2 (NET)

9

Extremely Likely 10

Not Sure

Average

0%

0%

0%

0%

0%

0%

0%

0%

9%

0%

91%

27%

64%

 

9.45

 

[q4]   Using a 0 to 10 scale where "0" means "not at all satisfied", "5" means  "satisfied", and "10" means "extremely satisfied", please tell me how  satisfied overall you are with QCommission?

Total

N=11

Bottom 2 (NET)

Not at All Satisfied  0

1

2

3

4

Satisfied 5

6

7

8

Top 2 (NET)

9

Extremely Satisfied 10

Average

0%

0%

0%

0%

0%

0%

0%

0%

18%

9%

73%

36%

36%

8.91

 

[qm4]  How important is a data audit trail for your business  (for the administrator to see who and when all data changes were made)?

Total

N=11

A basic audit trail is sufficient for us

Our business requires a complete audit trail to reduce cheating and fraud internally

Our business requires a complete audit trail to comply with industry standards or regulations

64%

27%

9%

 

[q8]   Including yourself, how many employees are on staff at your company (this  includes all full-time, part-time and seasonal employees)?

Total

N=11

1

2 – 9

10 – 49

50 – 199

200 – 399

400+

Average

0%

45%

45%

9%

0%

0%

27.27

 

[q9]   Of these employees, how many are users of QCommission on a regular basis?

Total

N=11

0

1-10

11-50

51-100

101-500

501-1000

others

0%

100%

0%

0%

0%

0%

0%

 

[q10]   How many years has your company been in operation?

Total

N=11

1-10

11-50

51-100

101-500

501-1000

Other

55%

45%

0%

0%

0%

0%

 

[q11a]   Which best describes your position in this company?

Total

N=11

Owner, President, CEO

Sales management

Marketing management

Customer service management

Sales, Marketing, or Customer Service staff

Accountant

IT management or staff

Property Management

Other (please specify):

36%

0%

0%

0%

0%

64%

0%

0%

0%

 
q12b]   Which of the following best describes your company’s core type of business?
Total

N=11

Accountant

Aerospace

Architect

Attorney

Auto Parts

Automotive

Business Consultant

Chemical Industries

Commercial

Computer Supplies

Concrete

Doors and Windows

Electrical

Electrical Components

Engineer

Facilities

Financial Services

Fire Protection

Food & Beverage

Furniture

High-Tech

Home Builders

HVAC

IT Consultant

Landscape

Land Developers

Light Commercial Contractors

Machine Shop

Manufacturing

Masonry

Mechanical

Medical Components

Medical Supplies (includes Pharmaceuticals)

Metal Fabrication

Plumbing

Professional & Technical Services

Remodelers

Residential

Sporting goods/apparel

Surveyor

Tool and Die

Voice & Data

Nonprofit

Software Developer

Staffing Agency

Marketing Consulting

Disaster Restoration Services

Construction

Childcare Services

Camps

Real Estate Investment

Property Management

Sales

9%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

18%

0%

0%

0%

0%

0%

0%

18%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

45%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

9%

 

[q13b_1]   Which of the following categories includes your company’s approximate total revenues in 2006?

Total

N=10

No revenues in 2005

Under $500K

$500K - less than $1M

$1M - less than $2M

$2M - less than $5M

$5M - less than $10M

$10M - less than $25M

$25M - less than $50M

$50M - less than $100M

$100M+

Prefer not to share

Don't know

Average

0%

10%

10%

20%

10%

30%

10%

10%

0%

0%

 
 

8500000.00

 
 

[q15]   Please provide any additional feedback regarding your overall experience with CellarStone, Inc..

- "Great people to work with. They are always more than willing to help you with any type of issue or question."
 
- "They are easy to work with and very much partners in the use of their product. I have enjoyed my relationship with the team since my first inquiry in 2003."
 
- "QCommission is an excellent product. It has saved us countless hours calculating commissions and always provides accurate payouts. We are very satisfied with the overall service as well."
 
- "Great customer support and very responsive to emergency situations and flexible with changing commission plans."
 
- "Excellent customer support "
 
- "They are an exceptional company and have helped save my company time figuring payroll."
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