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The customer satisfaction surveys are web-based surveys sent by Intuit to the QCommission customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience. |
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| 9.2 |
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Overall Score |
| 8.77 |
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Ease of Use and Reliability |
| 9.38 |
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Technical Support and overall quality |
| 9.45 |
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Customer Willingness to Recommend |
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| Total are based on: |
Total answering each question Only qualified respondents are displayed |
| Segment definitions: |
CellarStone, Inc.: (N=11) |
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| Total are based on: |
Total answering each question Only qualified respondents are displayed |
| Segment definitions: |
CellarStone, Inc.: (N=11) |
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QCommission Listing in Intuit Market Place |
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Click here to see the listing in the Intuit site directly |
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| [q1] How many years have you been a QCommission user? |
| Total |
N=10 |
Less than 1 year |
1 year |
2 years |
3 years |
4 years |
Other (please specify): |
Average |
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| [q7] Did you use any method of product support over the past 12 months? |
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| [q2a] From what you know, how would you rate the performance of QCommission on the following attributes on a scale from 0 to 10 where "0" means "unacceptable", "5" means "acceptable, and "10" means "outstanding". Please select N/A for items that are not applicable to you. How would you rate QCommission on ... |
| Averages |
| Total |
8.72 |
Easy to find information about it when I am in the decision making process |
Easy to install and set up for the first time |
Easy to learn and start to use |
Has the right features for my business |
Reliable – works every time and never loses data |
Integrates well with QuickBooks |
|
8.64 |
8.36 |
7.73 |
9.18 |
9.00 |
9.56 |
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| Top |
Summary Table: Top 2 |
Easy to find information about it when I am in the decision making process |
Easy to install and set up for the first time |
Easy to learn and start to use |
Has the right features for my business |
Reliable – works every time and never loses data |
Integrates well with QuickBooks |
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For "Easy to find information about it when I am in the decision making process" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
Average |
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0% |
0% |
0% |
0% |
9% |
0% |
0% |
0% |
9% |
9% |
73% |
27% |
45% |
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8.64 |
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For "Easy to install and set up for the first time" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
|
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Average |
|
0% |
0% |
0% |
0% |
0% |
0% |
0% |
9% |
9% |
45% |
36% |
9% |
27% |
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8.36 |
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| Top |
For "Easy to learn and start to use" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
18% |
18% |
0% |
27% |
36% |
9% |
27% |
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7.73 |
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For "Has the right features for my business" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
27% |
73% |
27% |
45% |
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9.18 |
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For "Reliable – works every time and never loses data" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
9% |
9% |
9% |
73% |
18% |
55% |
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9.00 |
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| Top |
| For "Integrates well with QuickBooks" |
| Total |
N=9 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
11% |
89% |
22% |
67% |
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9.56 |
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[q2b] From what you know, how would you rate the performance of QCommission on the following attributes on a scale from 0 to 10 where "0" means "unacceptable", "5" means "acceptable, and "10" means "outstanding". Please select N/A for items that are not applicable to you. How would you rate QCommission on ... |
Averages |
| Total |
9.38 |
Help is available in solving problems when I need it; either in the product, on the web or |
| through phone support |
CellarStone, Inc. uses my personal and/or business information (e.g., address, phone number, |
| email address, etc.) in ways that are appropriate |
Enables me to be more efficient and productive than other offerings on the market |
Is high quality |
Is good value |
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| Top |
Summary Table: Top 2 |
Help is available in solving problems when I need it; either in the product, on the web or through phone support |
CellarStone, Inc. uses my personal and/or business information (e.g., address, phone number, email address, etc.) in ways that are appropriate |
Enables me to be more efficient and productive than other offerings on the market |
Is high quality |
Is good value |
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| For "Help is available in solving problems when I need it; either in the product, on the web or through phone support" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
9% |
0% |
0% |
0% |
91% |
27% |
64% |
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9.27 |
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For "CellarStone, Inc. uses my personal and/or business information (e.g., address, phone number, email address, etc.) in ways that are appropriate" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
9% |
0% |
91% |
18% |
73% |
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9.55 |
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| Top |
For "Enables me to be more efficient and productive than other offerings on the market" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
9% |
0% |
91% |
18% |
73% |
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9.55 |
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| For "Is high quality" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
9% |
9% |
82% |
36% |
45% |
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9.18 |
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For "Is good value" |
| Total |
N=11 |
Bottom 2 (NET) |
Unacceptable 0 |
1 |
2 |
3 |
4 |
Acceptable 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Outstanding 10 |
N/A |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
9% |
9% |
82% |
18% |
64% |
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9.36 |
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[q2c] Please elaborate on any areas for improvement with regards to your relationship with CellarStone, Inc. and/or experience with the product (QCommission). |
| - "I am completely satisfied with my experience with QCommission." |
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| - "Perhaps future releases could operate on a system other that access database tables to make it more user friendly. I would like the ability to point and click different variable prior to each payroll run. The setup wizard assumes that many factors will stay the same from week to week which is difficult when you are dealing with multiple reps, managers and products all with varying rates of compensation. Support is great however and I can usually find a work around and honestly could have taken more time to comment to developers on specific ways to improve." |
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| - "I am completely satisfied with my experience with QCommission." |
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| - "There service department is second to none." |
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[q3] How likely are you to recommend QCommission to business colleagues or someone else you know? Use a 0 to 10 scale, where "0" means "not at all likely" and "10" means "extremely likely". |
| Total |
N=11 |
Bottom 2 (NET) |
Not At All Likely 0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Extremely Likely 10 |
Not Sure |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
9% |
0% |
91% |
27% |
64% |
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9.45 |
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| Top |
[q4] Using a 0 to 10 scale where "0" means "not at all satisfied", "5" means "satisfied", and "10" means "extremely satisfied", please tell me how satisfied overall you are with QCommission? |
| Total |
N=11 |
Bottom 2 (NET) |
Not at All Satisfied 0 |
1 |
2 |
3 |
4 |
Satisfied 5 |
6 |
7 |
8 |
Top 2 (NET) |
9 |
Extremely Satisfied 10 |
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Average |
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0% |
0% |
0% |
0% |
0% |
0% |
0% |
0% |
18% |
9% |
73% |
36% |
36% |
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8.91 |
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[qm4] How important is a data audit trail for your business (for the administrator to see who and when all data changes were made)? |
| Total |
N=11 |
A basic audit trail is sufficient for us |
Our business requires a complete audit trail to reduce cheating and fraud internally |
Our business requires a complete audit trail to comply with industry standards or regulations |
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[q8] Including yourself, how many employees are on staff at your company (this includes all full-time, part-time and seasonal employees)? |
| Total |
N=11 |
1 |
2 – 9 |
10 – 49 |
50 – 199 |
200 – 399 |
400+ |
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Average |
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[q9] Of these employees, how many are users of QCommission on a regular basis? |
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