AES Corporation is a multi-division company which provides wireless mesh communications systems and security systems and services. Located in Peabody, MA outside of Boston, it has been around since 1974 and has been growing rapidly over the last 10 years in particular.
Mark Brandstein is the Chief Operating Officer of the company with responsibilities for the overall operations of the company including sales/marketing, manufacturing, administration and product development/support.

The company had been using a manual method to calculating commissions for its 13 commissioned salespeople and sales agents and it was taking many days every month to calculate and present this information. An attempt was made to develop a simple spreadsheet to do these calculations and reporting. However, what started off simple became very complicated since the reporting of these commissions to the salespeople became more complex than what even a sophisticated spreadsheet could handle. At that point, AES turned to outside vendors for consideration.

AES identified and evaluated a half dozen potential software packages and vendors for this. One by one they were evaluated and eliminated because they either could not support the commission structures we had, were too expensive for a company of our size, were not able to produce reports that were necessary for us, or was provided by what seemed like a one-man organization which didn't give us confidence for long term support

Mark Brandstein says,

“QCommission ultimately rose to the top for a number of reasons. They provided us with a no-charge demo version, which allowed us the ability to see what the product could do. It was able to support the commission structure and reporting needs that we had. They were willing to adapt their product to our needs at a reasonable cost and their product was reasonably priced for an organization of our size. As importantly, despite their distance from us, they were extremely responsive and supportive to our needs, which gave us the confidence that they would not leave us hanging if we got into trouble. And we did get ourselves in trouble sometimes, but they patiently worked us through the troubles to our complete satisfaction.

They were always very responsive to our needs, during the sales process, the implementation process and the post cutover process. We worked through emails and phone calls, as the situation dictated and depending on what was most efficient. We never felt abandoned nor taken advantage of. They represent all the best of what should come from a software company's support organization.

Currently, we are actively using their product and it adapts well to more salespeople and different commission structures. The benefits we derived are clear. Instead of spending many days per month on commission tracking and reporting, we spend just a few hours a month on this. Sales commissions and reports are delivered accurately and on time. We recently upgraded to a new Accounting and MRP system, which was a very painful process, particularly due to the poor implementation and support of the vendor. While this new system had a commission system, we chose not to use it because with all the other worries of running the day-to-day business, we were comfortable with not having to worry about the administration of commissions and the troubles that could occur when commissions are wrong or delayed. I wouldn't hesitate at all in recommending QCommission to others.”

Mark Brandstein
COO - AES Corporation