Community Lender is a full service mortgage company located in Meridian, Idaho. The company offers many different lending programs to meet the variety of needs of its customers. The recent housing boom, due to the lowest interest rates seen in the United States in the last 45 years, has caused many mortgage companies like Community Lender to expand rapidly. With larger volume, additional employees, and compensation calculation changes due to this rapidly changing industry, commissions paid to brokers have become harder to track, calculate and communicate.

Dennis Loosli, the founder of Community Lender, has nine loan officers that are paid weekly commissions using different payout rates and methods. Leads generated through company advertising are paid at different rates than external leads; different loan types are paid at different rates. Different rates are paid for products from different loan providers. Additional commission kicks in if goals are achieved for the month; managers are paid with different rates for direct reports sales (rollups) and for their own sales.

QCommission's flexibility easily accommodated all of Community Lender's calculation needs. It is easy for Community Lender to enter the loan closings, calculate and make the payouts every week. Not only does consistent calculation insure accurate payouts, now Dennis has commission reports he can give to his brokers providing actual details for what the payments entail. His people were used to getting "bits of paper with chicken scratch hand-written notes, they're very happy to have these reports".

During the setup of QCommission and discussion of plan calculations, Dennis discovered inconsistencies in the way he had been paying his reps. ROI was achieved instantly upon this discovery. Reps had been over-paid for internal lead generated loans. "I'm just tickled pink with this program, it has already paid for itself and more", Dennis said after discovering the payout inconsistency.

Community Lender shares some of the same values as Cellarstone. Dennis has a firm belief that "the client comes first, and that excellent service should be provided to every customer." Dennis says, "For such an affordable product, I am amazed at how much effort CellarStone put into making sure that I was satisfied". CellarStone's purpose is "to satisfy customers by solving problems" and it was expressed in the partnership with Community Lender.