Patriot Medical, is the leading medical devices sales firm in the healthcare industry. The company’s focus is on selling spinal implants to clinics and hospitals. The company is headquartered in Kirkwood, Missouri, USA.

Patriot had a complex commissions calculation for its employees, based on Purchase Orders. The P.O.s were entered in separate systems. Different product lines were paid at different commission rates. In addition overrides were paid to managers.

All of these calculations were done manually using Excel spreadsheets. Commissions calculations and statements were delayed frequently. Invariably errors in calculations would creep in resulting in mis-calculated fees and commissions.  Sales executives were affected quite a bit and a lot of time was spent on resolving these issues.

Kathy Obermoeller, Manager of Human Resources, researched the marketplace for a good solution to automate her process. After a rigorous analysis, she decided upon QCommission, due to the comfort she had with the customized demo provided by CellarStone, the cost effectiveness of the solution and the expertise demonstrated by CellarStone.

The CellarStone implementation team helped implement Kathy’s commission plans into the system and provided training for her to be able to use the system effectively in the future. “Basha from the CellarStone team understood my problem completely and helped me through the learning curve. In five hours he understood our calculation problems, helped me set up all the necessary integration and commission calculations and trained me on how to use it. He provided great customer service.”

The new commissions calculations are accurate and provides a very clear statement for the sales executives’ use.  The statement and calculation results are available in a timely manner. “I am very happy with the ease of administering commissions now. QCommission has saved me a lot of effort and time”, said Kathy.