1-800 New Health is an independent authorized agency licensed to sell and promote products from Blue Cross and Blue Shield of North Carolina (BCBSNC). 1-800NewHealth.com is a trusted online source for researching, comparing and purchasing individual and family health insurance. 1-800NewHealth.com was started by two brothers, Blair and Scott Ashcraft, as a new consumer tool to help people know their choices and navigate through the decision making process of buying the right health insurance protection.

1-800 New Health provides outstanding health care insurance service to the entire State of North Carolina including the NC metropolitan areas. 1-800 New Health represents products such as Blue Advantage®, Blue Options HSA(SM), Dental Blue®, Short-Term Health Care and Blue Medicare Supplement(SM)

1-800 NewHealth has 5 agents whom commissions are paid to every month. BCBSNC sends an electronic file containing sales information for the previous month. Knowing that the Agent’s confidence in a system that is 100% reliable and transparent is absolutely vital and a primary function of being an Agency…”to make sure the Agents are paid correctly is everything” says Scott Ashcraft.

Their commission plan is a complicated matrix of Annualized and Non Annualized split between the Agent, the Agency and sometimes a Sub Agent. The Agency is paid Annualized but pays commissions as “As Earned”. The Agency saves the annualized commission and pays out over a period of 12 months. Calculation of the commissions in Excel was easy until it was time to calculate the Annualized portion. This was beyond the scope of Excel.

Scott was looking for a solution that would handle this complex calculation and save him time, effort and most importantly, 100% reliable. After a comprehensive search, he found QCommission. During the initial discussion, it was very clear to him that his problem could be solved by QCommission.

The QCommission implementation team engaged with Scott to setup the system. They were able to import the file he received from BCBS directly to QCommission and setup necessary rules to calculate commissions. The data import was achieved using the QXChange data integration tool which is included in the QCommission package.  During the implementation, BCBS changed the Customer Number which made it difficult to tie back a cancellation to an original policy. With the help of the QXchange tool, this was done very easily. Scott was able to verify the accuracy of all calculations and after training he was able to complete the commission calculation within minutes.

After successfully calculating commissions for 3 months, Scott chose to use QCommission hosting and managed services option.  Now Scott’s effort to calculate commission takes less than half an hour a month. Commissions are accurate and predictable and the agents are happy with the detailed commission statements they receive every month.  “Looking back, I am very happy I chose QCommission to solve my commission needs” said Scott.

““Looking back, I am very happy I chose QCommission to solve my commission needs.”